Knowing Your Consumer Rights
Course Synopsis
We hear about disgruntled consumers given false promises over a gym membership; unhappy customers who have been lured into paying for time-share holiday programmes; buying goods that turn out to be defective; and many such incidents. Did you know that apart from contractual rights that you have, there are also other common law and statutory rights that a consumer also has? This is an invaluable course that will provide an overview of the rights of a consumer and outline the process of how to resolve your legal grievances.
Learning Objectives
- Identify the common law rights that the consumer enjoys.
- Identify the various statutory rights and implied terms that protect a consumer.
- Understand when and how the ‘cooling-off’ period works and the other available remedies
- Learn how to make a consumer claim and all the stages and the whole legal consumer claim process
Course Outline
Whom is it for
Trainer
Dates
